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"Leadership Capability" What does it mean? Where does it come from? How is it developed? Julian speaks with leaders who share their own leadership journey and their ideas of what leadership capability is and how best to develop it. With leaders from across Australia representing small enterprises through to ASX listed companies, these conversations are certain to provide you with insights and ideas that you can use in your own leadership journey. Julian will also bring you some of the tools and techniques he has used to help him grow a successful business working with corporations to develop their own outstanding leaders.

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  2. Ep67 | Darrell Hardidge - Author of The 10 Commandments of Client Appreciation

Ep67 | Darrell Hardidge - Author of The 10 Commandments of Client Appreciation

May 6, 2019

Darrell Hardidge is the author of The 10 Commandments of Client Appreciation.

AS founder and CEO of Melbourne based business Saguity, Darrell is passionate about working with businesses who are committed to providing exceptional client service.

Saguity enables companies to define their unique point of difference from an independent market perspective and help businesses to create a new standard of KPI’s that connect team engagement, customer loyalty and turn revenue into a one number focus that everyone in the company understands and is committed to.

During the conversation Julian explores Darrell’s book in detail.

Episode highlights include:

  • Why Darrell decided to write this book
  • Client appreciation and what it really means, including the impact it has on both customer and supplier
  • The idea of the first 15% and how Darrell has taken learnings from some of the lean six sigma methodology
  • How to avoid the price trap

Darrell Hardidge

Links:

Darrell's LinkedIn Profile

Saguity Website