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"Leadership Capability" What does it mean? Where does it come from? How is it developed? Julian speaks with leaders who share their own leadership journey and their ideas of what leadership capability is and how best to develop it. With leaders from across Australia representing small enterprises through to ASX listed companies, these conversations are certain to provide you with insights and ideas that you can use in your own leadership journey. Julian will also bring you some of the tools and techniques he has used to help him grow a successful business working with corporations to develop their own outstanding leaders.

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  2. S1 | Ep49 Julian Carle - Customer Connection

S1 | Ep49 Julian Carle - Customer Connection

Dec 3, 2018

Special Content Edition with Julian Carle

Focus on the customer in business is not a new concept, however where the focus lies has changed over the years.  Join Julian as he takes you on the journey of the customer – from Customer Service, through to Customer Experience (or CX as it’s commonly referred to), and where he thinks focus on the customer is shifting to next.


Julian also introduces some frameworks and diagnostic tools to enable you to have a look at what you are currently doing, and where you can improve and add value to the customer and your connections in the future.

Julian Carle - Synergen Group

Go To:

Julian's LinkedIn Profile

Synergen Group Website