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"Leadership Capability" What does it mean? Where does it come from? How is it developed? Julian speaks with leaders who share their own leadership journey and their ideas of what leadership capability is and how best to develop it. With leaders from across Australia representing small enterprises through to ASX listed companies, these conversations are certain to provide you with insights and ideas that you can use in your own leadership journey. Julian will also bring you some of the tools and techniques he has used to help him grow a successful business working with corporations to develop their own outstanding leaders.

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  2. Ep58 | Julian Carle - 5 Levels of Customer Value

Ep58 | Julian Carle - 5 Levels of Customer Value

Mar 4, 2019

Customers are the lifeblood of any business and we should always be looking at how we can stack the value we are providing to them.

During this content episode, Julian will explore each of the 5 levels of Customer Value:

  1. The product or service that you provide
  2. The experience your customers have when they engage with you
  3. The results your product or service delivers to them
  4. Becoming a trusted advisor
  5. Becoming a strategic partner

Julian Carle - Synergen Group

Links:

Julian's LinkedIn Profile

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